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how to reply to negative reviews
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Created
Jul 3
by Kelly Hebron
Last edited
Sep 3
Digital Strike
Term used
Importance
Unused
Heading
negative review
negative feedback
offline
online reviews
bad experience
contact information
potential customers
positive reviews
templates
business owner
unhappy customers
bad reviews
negative experience
customer feedback
yelp
google reviews
customer reviews
social media
follow up
online reputation
reputation management
phone number
customer experience
company name
review sites
negative online reviews
negative review response examples
customer name
seo
your name
customer satisfaction
star rating
negative review response templates
pricing
e-commerce
brand reputation
positive feedback
direct message
dissatisfied customer
integrations
business review
customer support
customer complaints
timely manner
search engine
negative comments
google my business
support team
excellent customer service
small business
customer service team
local business
tripadvisor
positive experience
customer loyalty
bottom line
loyal customer
review management
happy customers
own responses
Your working draft
www.reviewtrackers.com/guides/examples-responding-reviews/
#1 desktop
www.bazaarvoice.com/blog/how-to-respond-to-negative-reviews-examples-and-best-practices/
#1 mobile
www.solike.review/post/how-to-respond-to-negative-reviews
#3 desktop
southernmostdigital.com/marketing/25-responses-you-can-use-for-negative-reviews/
#4 desktop
trustpulse.com/negative-review-response-examples/
#5 desktop
embedsocial.com/blog/bad-reviews-response-templates/
#6 desktop
www.quora.com/How-do-I-respond-to-a-negative-Google-review
#6 mobile
www.fera.ai/blog/posts/how-to-respond-to-negative-reviews-online-with-examples-and-templates
#7 desktop
pay.com/blog/how-to-respond-to-negative-reviews
#8 desktop
www.reddit.com/r/Ebay/comments/11rfhqt/whats_a_good_reply_to_negative_feedback/
#8 mobile
get.nicejob.com/resources/negative-review-response-examples
#9 desktop
getjobber.com/academy/negative-review-response-examples/
#10 desktop
localiq.com/blog/how-to-respond-to-negative-reviews/
#11 desktop
mailchimp.com/resources/negative-reviews/
#12 desktop
www.impactgroupmarketing.com/blog/how-and-why-you-should-respond-to-negative-reviews
#14 desktop
broadly.com/blog/how-to-respond-to-negative-reviews/
#14 mobile
searchengineland.com/respond-negative-reviews-reputation-429511
#16 desktop
reviewgrower.com/negative-review-response-examples/
#17 desktop
survicate.com/customer-satisfaction/negative-feedback/
#18 desktop
www.chatdesk.com/blog/negative-review-response-examples
#19 desktop
www.forbes.com/sites/ryanerskine/2018/12/31/how-to-respond-to-negative-reviews-including-examples/
#20 desktop
www.keeping.com/content/how-to-respond-to-negative-reviews/
#21 desktop
www.xola.com/articles/actionable-strategies-for-replying-to-negative-reviews/
#22 desktop
blog.reviews.io/post/best-practices-for-reply-to-negative-reviews
#23 desktop
www.sendlane.com/blog/how-to-respond-to-negative-reviews
#24 desktop
saradoesseo.com/wedding-marketing/respond-to-negative-reviews-online/
#24 mobile
www.gelato.com/blog/how-to-respond-to-bad-reviews
#25 desktop
www.semrush.com/local/blog/1-star-reviews-response-examples/
#26 desktop
www.youtube.com/watch?v=x_QmvZRS85U
#27 desktop
www.checkfront.com/blog/how-to-respond-to-negative-travel-reviews/
#27 mobile
orderable.com/blog/how-to-respond-to-negative-reviews/
#28 desktop
support.google.com/business/answer/3474050?hl=en&co=GENIE.Platform%3DAndroid
#29 desktop
www.demandhub.co/articles/how-to-respond-to-google-review/
#30 desktop
negative review
H
Typical: 12-36 (11)
negative review
negative reviews, negative reviewer, negative reviewers
Importance:
10
/10
Heading presence:
High
Typical uses:
12-36
Current uses:
11
Examples
negative feedback
H
Typical: 1-3 (1)
negative feedback
Importance:
9
/10
Heading presence:
Moderate
Typical uses:
1-3
Current uses:
1
Examples
offline
H
Typical: 1-3
offline
Importance:
8
/10
Heading presence:
Moderate
Typical uses:
1-3
Current uses:
–
Examples
online reviews
H
Typical: 2-4 (2)
online reviews
online review
Importance:
8
/10
Heading presence:
Low
Typical uses:
2-4
Current uses:
2
Examples
bad experience
Typical: 1-2 (1)
bad experience
bad experiences
Importance:
8
/10
Typical uses:
1-2
Current uses:
1
Examples
contact information
Typical: 1-2 (2)
contact information
Importance:
8
/10
Typical uses:
1-2
Current uses:
2
Examples
potential customers
Typical: 2-4 (2)
potential customers
potential customer
Importance:
7
/10
Typical uses:
2-4
Current uses:
2
Examples
positive reviews
H
Typical: 2-6 (1)
positive reviews
positive review
Importance:
7
/10
Heading presence:
Low
Typical uses:
2-6
Current uses:
1
Examples
templates
H
Typical: 3-7 (2)
templates
template
Importance:
7
/10
Heading presence:
High
Typical uses:
3-7
Current uses:
2
Examples
business owner
Typical: 1-3 (1)
business owner
business owners
Importance:
7
/10
Typical uses:
1-3
Current uses:
1
Examples
unhappy customers
Typical: 1-3 (1)
unhappy customers
unhappy customer
Importance:
7
/10
Typical uses:
1-3
Current uses:
1
Examples
bad reviews
H
Typical: 2-4 (3)
bad reviews
bad review, bad reviewers
Importance:
7
/10
Heading presence:
Low
Typical uses:
2-4
Current uses:
3
Examples
negative experience
Typical: 1-3 (1)
negative experience
negative experiences
Importance:
7
/10
Typical uses:
1-3
Current uses:
1
Examples
customer feedback
Typical: 1-2 (1)
customer feedback
customers' feedback
Importance:
7
/10
Typical uses:
1-2
Current uses:
1
Examples
yelp
Typical: 1-3 (5)
yelp
Importance:
6
/10
Typical uses:
1-3
Current uses:
5
Examples
google reviews
H
Typical: 2-4 (1)
google reviews
google review
Importance:
6
/10
Heading presence:
Moderate
Typical uses:
2-4
Current uses:
1
Examples
customer reviews
Typical: 2-4 (1)
customer reviews
customer review, customer’s review
Importance:
6
/10
Typical uses:
2-4
Current uses:
1
Examples
social media
Typical: 1-2 (1)
social media
Importance:
6
/10
Typical uses:
1-2
Current uses:
1
Examples
follow up
H
Typical: 1-3 (1)
follow up
follow-up, follow-ups
Importance:
6
/10
Heading presence:
Moderate
Typical uses:
1-3
Current uses:
1
Examples
online reputation
Typical: 1-3 (1)
online reputation
online reputations
Importance:
6
/10
Typical uses:
1-3
Current uses:
1
Examples
reputation management
Typical: 1-2 (1)
reputation management
Importance:
6
/10
Typical uses:
1-2
Current uses:
1
Examples
phone number
Typical: 1-2 (2)
phone number
Importance:
6
/10
Typical uses:
1-2
Current uses:
2
Examples
customer experience
Typical: 1-3 (1)
customer experience
customer’s experience, customer experiences, customer's experience
Importance:
6
/10
Typical uses:
1-3
Current uses:
1
Examples
company name
Typical: 1-3 (1)
company name
company’s name, company's name
Importance:
5
/10
Typical uses:
1-3
Current uses:
1
Examples
review sites
Typical: 1-3 (1)
review sites
review site
Importance:
5
/10
Typical uses:
1-3
Current uses:
1
Examples
negative online reviews
Typical: 1-3 (1)
negative online reviews
negative online review
Importance:
5
/10
Typical uses:
1-3
Current uses:
1
Examples
negative review response examples
H
Typical: 2-4 (1)
negative review response examples
negative review response example, negative review responses examples
Importance:
5
/10
Heading presence:
Moderate
Typical uses:
2-4
Current uses:
1
Examples
customer name
Typical: 1-2 (3)
customer name
customer’s name, customer's name, customer names
Importance:
5
/10
Typical uses:
1-2
Current uses:
3
Examples
seo
Typical: 1-3 (3)
seo
Importance:
5
/10
Typical uses:
1-3
Current uses:
3
Examples
your name
Typical: 1-2
your name
Importance:
5
/10
Typical uses:
1-2
Current uses:
–
Examples
customer satisfaction
Typical: 1-2 (1)
customer satisfaction
Importance:
4
/10
Typical uses:
1-2
Current uses:
1
Examples
star rating
Typical: 1-2 (1)
star rating
star ratings
Importance:
4
/10
Typical uses:
1-2
Current uses:
1
Examples
negative review response templates
H
Typical: 1-3 (1)
negative review response templates
negative review response template
Importance:
4
/10
Heading presence:
Moderate
Typical uses:
1-3
Current uses:
1
Examples
pricing
Typical: 2-4
pricing
prices, price
Importance:
4
/10
Typical uses:
2-4
Current uses:
–
Examples
e-commerce
Typical: 1-2
e-commerce
ecommerce
Importance:
4
/10
Typical uses:
1-2
Current uses:
–
Examples
brand reputation
Typical: 1-2 (1)
brand reputation
brand’s reputation
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
positive feedback
Typical: 1-2 (1)
positive feedback
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
direct message
Typical: 1-2
direct message
direct messages
Importance:
3
/10
Typical uses:
1-2
Current uses:
–
Examples
dissatisfied customer
Typical: 1-2 (1)
dissatisfied customer
dissatisfied customers
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
integrations
Typical: 1-2
integrations
integration, integrity
Importance:
3
/10
Typical uses:
1-2
Current uses:
–
Examples
business review
Typical: 1-2 (1)
business review
business reviews
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
customer support
Typical: 1-2 (1)
customer support
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
customer complaints
Typical: 1-2 (2)
customer complaints
customer complaint, customers’ complaints, customer’s complaint
Importance:
3
/10
Typical uses:
1-2
Current uses:
2
Examples
timely manner
H
Typical: 1-2 (1)
timely manner
Importance:
3
/10
Heading presence:
Low
Typical uses:
1-2
Current uses:
1
Examples
search engine
Typical: 1-2 (2)
search engine
search engines
Importance:
3
/10
Typical uses:
1-2
Current uses:
2
Examples
negative comments
Typical: 1-2 (1)
negative comments
negative comment
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
google my business
Typical: 1-2 (2)
google my business
googlemybusiness
Importance:
3
/10
Typical uses:
1-2
Current uses:
2
Examples
support team
Typical: 1-2 (1)
support team
support teams
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
excellent customer service
Typical: 1-2 (1)
excellent customer service
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
small business
Typical: 1-2 (1)
small business
small businesses
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
customer service team
Typical: 1-2 (1)
customer service team
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
local business
Typical: 1-2 (2)
local business
local businesses
Importance:
3
/10
Typical uses:
1-2
Current uses:
2
Examples
tripadvisor
Typical: 1-2 (4)
tripadvisor
Importance:
3
/10
Typical uses:
1-2
Current uses:
4
Examples
positive experience
Typical: 1-2 (1)
positive experience
positive experiences
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
customer loyalty
Typical: 1-2 (1)
customer loyalty
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
bottom line
Typical: 1-2 (1)
bottom line
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
loyal customer
Typical: 1-2 (1)
loyal customer
loyal customers
Importance:
3
/10
Typical uses:
1-2
Current uses:
1
Examples
review management
Typical: 1-3
review management
review manager
Importance:
3
/10
Typical uses:
1-3
Current uses:
–
Examples
happy customers
Typical: 1-2 (1)
happy customers
happy customer
Importance:
2
/10
Typical uses:
1-2
Current uses:
1
Examples
own responses
Typical: 1-2 (1)
own responses
own response
Importance:
2
/10
Typical uses:
1-2
Current uses:
1
Examples